FAQ

FAQ

TGL stands for The Good Life Company. At TGL Co., we emphatically believe that the world’s finest teas and blends should be an everyday luxury that celebrate sophistication, tranquillity and good health.

And that is why we are devoted to bringing an articulate revival to the known tea experience by sourcing the best teas in the world and masterfully blending them with innovative flavours and botanicals.

It is no coincidence that our logo too symbolises the Ancient Tea Horse route which first enabled teas to travel beyond China. We want to take it much further. Into a new era of unwavering excellence. Towards the rapidly increasing tribe of tea aficionados. To re-imagine it, no longer as a legacy drink, instead as one that entices, excites and rejuvenates.

We source our teas from where they grow best, which creates a high quality brew that sings with distinctive aroma and flavour. We then surprise these teas with infusions of thoughtfully selected botanicals and flavours that create a sensational harmony on your palate.

Some of the countries we currently source our teas from are China, Japan, Taiwan, Sri Lanka, India. Most of the flowers and fruits used in our tea blends are sourced from across Europe, to ensure that only the best goes in every cup you drink!

With every brew and blend, we’re reviving the concept of tea and taking it places to where it has never been before.

ORDER RELATED QUERIES

For all orders above Rs. 1000, our shipping is entirely free across India! For orders below Rs. 1000, shipping charges vary depending on where you live. To find out shipping charges, simply enter your post code at checkout, and the shipping charges will be automatically calculated and displayed.

You can read up more about our shipping charges, delivery partners and policies on our Shipping and Returns page.

For most locations, we accept cash on delivery. To find out if your location has the cash on delivery option, enter your post code at checkout, and if cash on delivery option is available for your post code, it will show up in payment options.
Is it safe to pay on your website?
Absolutely! For payments, we have partnered with PayU, one of India’s leading payment portals, which offers leading edge security and secure encryption of all your details. Through PayU, you can easily pay using 45+ Net-banking options, 8+ bank EMI’s, 6 Wallets, Amex, Rupay, International Cards and more! You can also use PayPal for international payments – one of the largest and most secure international payments gateway!

Additionally, we have a secure website using an HTTPS protocol, instead of HTTP, thereby encrypting all user data through the website and providing you with security.

From the date of your order, we target to deliver within 4 business days. Order times can vary a little depending on your location. After ordering, we will drop you an email with tracking details of your order, so at any point in time, you can check where your shipment is and when it is expected to arrive.

Absolutely. We will provide you with tracking details of your shipment after you have completed your purchase.

Orders can be modified or cancelled until they have been shipped. Once we email you shipment confirmation, modification or cancellation will not be possible.
However, if for specific reasons, the product is not as promised, then you can initiate return of the product, subject to certain criteria. You can read more about this on our Returns and Refunds page.

If there is no one available to collect the order on your behalf, then our delivery partners will leave a note of attempted delivery, and will try to deliver once again. If both deliveries result in failures, then the product will be returned to us. We will get in touch with you to arrange for a suitable delivery time and location.

Unfortunately we do not ship internationally yet, but are working on this, and aim to provide international shipments very soon!

Our teas are available at a range of stores across India! And we are actively looking out to partner with more. Check out our “Buy Us @” page for more details on retail store availability.

RETURNS AND REFUND

Yes, in the unlikely event that the tea we send to you arrives in defective packaging, is very late, or if we have shipped the incorrect tea, then you can initiate a return. Just write to us on returns@tglcompany.in to arrange for a pickup.

Will you refund my money, or offer another tea in replacement?

We will replace your tea with another one of your choice, or give you the credit in your account for a later purchase.

LOYAL-TEA PROGRAM

This is a rewards based loyalty program, where we try to give back to you with gifts, vouchers and discounts! Our way of saying a big thank you for supporting us!

You can read the benefits of the program at the LoyalTea page in detail. But in essence, you get points for purchasing on our website if you’ve enrolled in this program. The points will earn you discounts, vouchers and gifts! You will also get 10% off on your first order!

Pretty straightforward – if you don’t have an account, create one here. If you have an account, then login to your account, go to LoyalTea program, and simply opt in by providing your birthdate!

Points are automatically credited to your account whenever you make a purchase on our website! Make sure you log in before buying.

Once you get the required number of points, we will mail you a coupon code that can be redeemed against any purchases on our website

The points can be converted into money for purchasing – you can use it to buy anything on our website

Unfortunately not, points are only for purchases on our website

Unfortunately not, points are only for purchases on our website

We don’t believe in sneakily robbing your hard earned points! So, no, your points never expire and are valid for a lifetime!

You can check your points status in your profile

Points are credited to your accounts within 24 hours of making a purchase

You earn points in increments of Rs. 10. There is no minimum amount required for a purchase

No, the points are tagged to your account, and cannot be given away. You could use to points to make a purchase, and gift that instead!

If the normal value of your free gift is above Rs. 1,000, then we won’t charge any shipping for domestic deliveries. For lesser amounts than that, nominal shipping charges will be applied.

SUBSCRIPTION MODEL

There are 2 possible ways – if you already know what you want, head on over to the Subscription page, select the teas you want, select the plan that best suits you, and you’re set!
If you’re unsure about which teas to try, take our TeaMystery quiz to find out teas best suited to you, and select the plan.

Our subscription plans are introduced to let our customers benefit from the best of all worlds. You get to explore our tea blends before you pick your favourite.
We’ll ship your favourite teas every month without you having to reorder. So that there’s one less thing for you to worry about!
Quick, easy sign up option and hassle free procedure to order your teas.
Great value for money. Subscribe for 6 months and avail a straight 10% discount on your subscription.
Special offers, inside updates and seasonal surprises delivered straight to your inbox. Be the first one to know!

Absolutely, you can pause or cancel your subscription at any point of time

Yes, you can change your plans at any timeAccount Management

Creating an account is pretty easy – just go to login/register, and either use the social media options provided, or enter your email ID and a password of your preference, and presto, you’re set!

We will email you a confirmation of your account creation. Remember to login before ordering!

No worries! Go to Login, and click on “Forgot my password”. Enter your email ID, and we will send password reset instructions to you. Just follow those instructions, and you should have a nice new password all set up and running for your account in no time!

Your details are securely stored on our server, with top industry standard encryption. We will never share your details with any third parties, so you don’t need to worry about that!

Your payment details, such as your credit card number, or net banking details are never stored by us. Payment is handled by one of India’s largest and best payment gateways – PayU, and not directly by us, to ensure that you have complete security and confidentiality.

Yes! You can either change your password through the “Forgot my password” link on login page, or you can change your password from your Account Management page after logging in.

Absolutely. Just log in to your account, go to your personal details, and edit any information, like billing or shipping address, phone number, name, email address etc.

BECOMING A BUSINESS PARTNER

Our teas are currently sold at various retail outlets across the country. We’re always looking out to partner with more great places, and would love to hear from you! If you’re interested in partnering with us to stock and sell our teas at your retail outlet, please drop an email to info@tglcompany.in, and we will get back in touch with you instantly!

TGL teas are currently served at many places, such as Amadeus, Fatty Bao, Out of the Blue, NCP Café, Brew House Café, Noodle Bar, Panacea Luxury Spa, Grandmama’s Café, Café Zoe, and many, many more. We’ve had terrific feedback from all our partners, and are excited to partner with more outlets.

If you’re interested in serving our teas at your outlet, please drop us a line at info@tglcompany.in, and we will get back in touch with you instantly!